Are you executing your systems for success?

Are you executing your systems for success?

Have you ever worked for a small business? Have you worked for a large corporation? Have you held roles with both?

If you’ve answered yes to any or all of these questions, then you have most likely been involved in a lack of processes or have been tied down with too many procedures or protocols. Many small businesses suffer from a lack of systems for success that could help their efficiency and savings, while larger corporations sometimes have too many processes, protocols and policies in place that suffocate creativity.

Walking the fine line between not enough and too many systems is important. As somewhat of a process “geek”, I tend to favor having systems for success in place for the majority of business operations. But I will say that I have worked for both small businesses and large corporations, and I have witnessed the troubles that come along with both scenarios.

In smaller businesses, I have held roles in, the problems have been the direct result of lack of systems. At one company, the owner had a different “deal” with everyone. There were little to no policies around HR practices, organizational structure, or job responsibilities. This resulted in staff not knowing what is expected of them or what role their co-workers played in day to day operations.

At another small business, there were no systems in place for on-boarding, training, or backup coverage. This creates employee engagement and turnover issues, compliance concerns, unhappy clients, efficiency problems and ultimately loss of revenue.

Conversely, many larger companies overload staff with policies, but do not follow through with processes and procedures to ensure these policies work. Larger companies also fall into the trap of trying too many new policies at once or not educating staff on the “why” behind policy to help them understand and comply.

A common problem businesses make is not understanding what policies, processes and procedures actually are and how they work together. Policies are generally high level guidelines that initiative processes and procedures. The process is then the major tasks involved in accomplishing the policy, and the procedures are the detailed steps involved in the process.

Effectively planning, implementing and following through on all three steps of a system can result in compliance, higher efficiency, savings, continuous improvement, employee engagement and so much more. If these small businesses put simple Systems for success into use, then they wouldn’t run into any of these issues so easily. Larger companies need to make sure they pull the systems together will all three components in order to be successful.

About Tantam Health

Tantam Health specializes in onsite clinics, worksite clinics and nearsite clinics. Their innovative programs, advanced reporting capabilities, and unique structure of their team allows them to deliver customized solutions that exceed their client’s expectations. The company takes a team-based approach to their worksite healthcare delivery model, adhering to patient-centered medical home (PCMH) guidelines set forth by the NCQA. Learn more at www.tantamhealth.com

The Pygmalion and The Golem, Who’s Running Your Company?

The Pygmalion and The Golem, Who’s Running Your Company?

In the 1960’s researchers set out to study what most of us know as the self-fulfilling prophecy. The results of this study, and many since then, is called the Pygmalion Effect and it states, in the most simple terms, that because you expect someone to excel, they will excel. The assumed reverse of this is the Golem Effect. The Golem Effect has never been actively tested because of ethics and morality issues, but it is assumed to be true because of nature’s tendency towards opposites balancing each other out.

What does this have to do with anything in your company? The surprising answer is, probably everything, and it might be time to shake up teams and management to use the results of these effects to benefit your company, instead of throttling your potential.

A huge part of what makes the Pygmalion or Golem Effects work is the fact that those in charge don’t know they are causing it to happen. Human beings, like most animals, have innumerable sub-conscious signals they send to the people around them. It’s what makes you feel like someone doesn’t think you can do your job, even though they have always been very professional towards you in every way, you just FEEL it. That feeling eventually causes the majority of people to stop trying and leads to lower and lower morale and even worse productivity.

There are several methods to use the Pygmalion Effect to your benefit, and your comfort level is often the deciding factor of which you should use. The two most prevalent in testing currently have so far offered the best results, though the second is fairly new and still being refined for the most efficient use.

The first is the easiest, but often makes many people uncomfortable, as it literally requires the telling of a few lies. The very first studies on the Pygmalion Effect involved testing the subjects, and then lying to the supervisor (or teacher as the case may be) about who’s test said they would be superior in a year’s time. The lie created a completely sub-conscious effort on behalf of the supervisor to see the subject excel. They smiled more when the subject talked, leaned forward and really listened, and offered meaningful responses more often when interacting with the “superior” subjects as opposed to the rest of the group.

More recent efforts to remove the dishonesty have shown that giving those same supervisors review forms to fill about their team/group, then video taping supervisors as they interact with the group, and finally showing them how they react to others based on how they feel about them can sometimes achieve the same results, once the supervisor understands and believes in the Pygmalion and Golem Effects. It takes a little longer and sometimes repeated efforts, but it also introduces a new level of both honesty and intimacy to the team that may create greater and more efficient teamwork in all efforts.

As the consummate lecturer Ralph Waldo Emerson once said, “Treat them greatly and they will show themselves great.” Creating an environment that expects greatness from everyone can literally create the greatness you want your company to achieve.

About Tantam Health

Tantam Health specializes in onsite clinics, worksite clinics and nearsite clinics. Their innovative programs, advanced reporting capabilities, and unique structure of their team allows them to deliver customized solutions that exceed their client’s expectations. The company takes a team-based approach to their worksite healthcare delivery model, adhering to patient-centered medical home (PCMH) guidelines set forth by the NCQA. Learn more at www.tantamhealth.com

Trending in Employee Benefits

Trending in Employee Benefits

Attracting the best employees is always at the top of any businesses to do list, keeping those employees is usually a very close second. Employers have long known that employee benefits package makes all the difference in attracting top talent. However, there have always been huge disparities over what exactly those packages should include and which employees should be included in the offer.

Required Benefits

  • Social Security
  • Workers Compensation
  • Unemployment Insurance

Expected Benefits

  • Health Insurance
  • Limited Life Insurance
  • Retirement Plan

These benefits are traditionally included in most packages, and employees have come to expect that they are just there. Employees don’t really think about these benefits unless they are presented with a package that does not have these basic employee benefits. When asked, employees offer up a rather surprising wish list of benefits that may actually save an employer large sums per employee.

10 Most Wanted Employee Benefits:

  1. First Place is actually a tie
    • More Flexible Health Insurance, that includes Vision and Dental – Side Note: the most favored options for more flexible health insurance was actually not a traditional insurance plan at all. Instead, many employees would rather have on-site health care than a traditional insurance plan that they must navigate themselves and use precious sick days and vacation time to use.
    • More Flexible Work Hours, including work where you are options
  2. More Paid Vacation Time
  3. More Paid Sick Days, including Mental Health Days
  4. Student Loan/Tuition Assistance
  5. Paid Maternity and Paternity Leave
  6. Free On Site Fitness/Yoga/Gym Memberships
  7. Free On Site Child Care
  8. Free Drinks and Snacks
  9. Company Wide Retreats and Outings
  10. Team Bonding Events

Based on this Employee made list, it is safe to assume that most workers actually want their employer to offer the things that make them happier, healthier, more productive employees and that keeps them engaged with the workplace as much as possible.

That’s great news for an employer that wants the best out of each person they hire. It also offers up what can seem a daunting challenge to employers. Now it is squarely on the employer’s shoulders to discover and offer strong benefit package options that are far outside the traditional and make these benefits work just as hard for the company as they do for employees.

The time has come to step outside the comfortable standard business practices box. Discover, for example, how an on-site clinic lowers company wide health costs and keeps your employees working by immediately addressing small problems before they become major illnesses while keeping the employee away from their job for minutes or hours, instead of days. The possibilities are endless no matter how big or small a company. Which ones will you institute today to ensure the best employees are at each station of your company?

About Tantam Health

Tantam Health specializes in onsite clinics, worksite clinics and nearsite clinics. Their innovative programs, advanced reporting capabilities, and unique structure of their team allows them to deliver customized solutions that exceed their client’s expectations. The company takes a team-based approach to their worksite healthcare delivery model, adhering to patient-centered medical home (PCMH) guidelines set forth by the NCQA. Learn more at www.tantamhealth.com