Have you ever worked for a small business? Have you worked for a large corporation? Have you held roles with both?
If you’ve answered yes to any or all of these questions, then you have most likely been involved in a lack of processes or have been tied down with too many procedures or protocols. Many small businesses suffer from a lack of systems for success that could help their efficiency and savings, while larger corporations sometimes have too many processes, protocols and policies in place that suffocate creativity.
Walking the fine line between not enough and too many systems is important. As somewhat of a process “geek”, I tend to favor having systems for success in place for the majority of business operations. But I will say that I have worked for both small businesses and large corporations, and I have witnessed the troubles that come along with both scenarios.
In smaller businesses, I have held roles in, the problems have been the direct result of lack of systems. At one company, the owner had a different “deal” with everyone. There were little to no policies around HR practices, organizational structure, or job responsibilities. This resulted in staff not knowing what is expected of them or what role their co-workers played in day to day operations.
At another small business, there were no systems in place for on-boarding, training, or backup coverage. This creates employee engagement and turnover issues, compliance concerns, unhappy clients, efficiency problems and ultimately loss of revenue.
Conversely, many larger companies overload staff with policies, but do not follow through with processes and procedures to ensure these policies work. Larger companies also fall into the trap of trying too many new policies at once or not educating staff on the “why” behind policy to help them understand and comply.
A common problem businesses make is not understanding what policies, processes and procedures actually are and how they work together. Policies are generally high level guidelines that initiative processes and procedures. The process is then the major tasks involved in accomplishing the policy, and the procedures are the detailed steps involved in the process.
Effectively planning, implementing and following through on all three steps of a system can result in compliance, higher efficiency, savings, continuous improvement, employee engagement and so much more. If these small businesses put simple Systems for success into use, then they wouldn’t run into any of these issues so easily. Larger companies need to make sure they pull the systems together will all three components in order to be successful.
About Tantam Health
Tantam Health specializes in onsite clinics, worksite clinics and nearsite clinics. Their innovative programs, advanced reporting capabilities, and unique structure of their team allows them to deliver customized solutions that exceed their client’s expectations. The company takes a team-based approach to their worksite healthcare delivery model, adhering to patient-centered medical home (PCMH) guidelines set forth by the NCQA. Learn more at www.tantamhealth.com