I’ve been in countless worksite clinic meetings, presentations, trade shows and webinars over the years and one of the common themes that discussed is how complicated our healthcare system is. The question almost always comes to us, what is being done to break the communication barrier between all of the healthcare groups that exists?
Within the scope of the worksite clinic industry, we’ve seen a lot of positive traction with more and more vendors adopting a team based approach through the patient centered medical home model. Other support factors such as the influence of technology within the scope of the practices. This has lead to a switch in the industry with the focus now being on the patients. All parties working together as a team to provide much higher quality of care in addition to increased coordination of care across the healthcare spectrum.
Although barriers are coming down through this team based approach, there still is room for improvement as worksite clinic providers. We must avoid putting up our own barriers between the clinics. Implementing a clinic and not properly supporting the clinical staff over a relatively short period of time, significantly reduces the effectiveness if the clinicians are operating on an island by themselves.
The clinic management company must take careful consideration to all aspects of their practice to prevent these barriers from going up. These items include, but are not limited to:
- Hiring a Strong Team
- Create a Culture of Collaboration & Engagement
- Supply Initial & On-Going Training
- Provide Resources for Support
- Back Office Support Resources (Account Manager, Case Management, Data Analytics Team, Etc.)
- Encourage the Clinical Staff to Have a Voice
- Financial Incentives – Clinical Team
Preventing these barriers from going up will lead to amongst others a high quality, efficient, effective and ever evolving worksite clinic.
About Tantam Health
Tantam Health specializes in onsite clinics, worksite clinics and nearsite clinics. Their innovative programs, advanced reporting capabilities, and unique structure of their team allows them to deliver customized solutions that exceed their client’s expectations. The company takes a team-based approach to their worksite healthcare delivery model, adhering to patient-centered medical home (PCMH) guidelines set forth by the NCQA. Learn more at www.tantamhealth.com